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Serving Winter Haven, FL and surrounding areas. (863) 656-8061
Effective Date: January 1, 2026
By accessing or using the website at winterhavenepoxyflooringandconcretepolishing.com, submitting an estimate request, or engaging Winter Haven Epoxy Flooring & Concrete Polishing to perform any service, you agree to be bound by these Terms and Conditions. If you do not agree, do not use this website or engage our services.
These Terms and Conditions apply to all visitors, customers, and others who access the website or use our services. We reserve the right to update these terms at any time by posting a revised version on this page with an updated effective date.
Winter Haven Epoxy Flooring & Concrete Polishing provides concrete flooring services, including but not limited to epoxy floor coatings, polyaspartic floor coatings, polished concrete, stained concrete, concrete resurfacing, pool deck coatings, and related surface preparation and maintenance services.
All services are subject to an on-site assessment and a written estimate. Services are performed only after a written agreement is reached between the customer and Winter Haven Epoxy Flooring & Concrete Polishing. We reserve the right to decline any project at our discretion.
All estimates are based on the condition of the project site at the time of assessment. Estimates are provided in writing and are valid for 30 days from the date of issue unless otherwise stated.
If site conditions differ materially from what was assessed at the time of the estimate - such as undisclosed prior coatings, unexpected moisture issues, or additional surface damage discovered during preparation - we will notify you before proceeding with any additional work and provide a revised estimate. Work beyond the scope of the original estimate will only be performed with your written or verbal authorization.
Estimates do not include permit fees, inspections, or other government charges unless explicitly stated in writing.
Scheduled job dates are subject to weather conditions and material availability. Concrete coatings require specific temperature and humidity ranges to be applied correctly. If weather or conditions on the scheduled date are outside those acceptable ranges, we may need to reschedule. We will notify you as early as possible in that event.
If you need to cancel or reschedule a confirmed appointment, please notify us at least 48 hours in advance by phone or email. Cancellations with less than 48 hours notice may result in a rescheduling fee to cover mobilization costs already incurred.
You are responsible for clearing the work area before the scheduled start date. Failure to have the area cleared by the agreed start time may result in a delay fee or rescheduling of the project.
You are responsible for removing all personal property, vehicles, furniture, and stored items from the work area prior to the job start date. We are not responsible for damage to items left in the work area during the project.
You are responsible for providing safe access to the work area. This includes ensuring pets are secured, other contractors are not working in the same area simultaneously, and that utilities in the space are operational as needed.
You must disclose any known conditions that could affect the work, including previous coatings, known moisture problems, existing cracks or damage, and any prior contractor issues with the surface.
Payment terms are stated in the written estimate or service agreement for each project. A deposit may be required before work begins, with the remaining balance due upon completion of the project unless otherwise agreed in writing.
Accepted payment methods will be communicated at the time of the estimate. Balances not paid within the agreed timeframe may be subject to a late payment fee. In the event of non-payment, we reserve the right to pursue all available legal remedies to collect the amount owed, including filing a claim in small claims court or placing a lien on the property in accordance with applicable FL law.
We stand behind our work. If a defect in materials or workmanship is identified within a reasonable time after project completion, contact us and we will assess the issue promptly. Our obligation is limited to repair or replacement of defective work, at our discretion.
Warranty coverage does not apply to damage caused by improper use, abuse, failure to follow care instructions, third-party modifications, normal wear and tear, or conditions outside our control such as slab movement, flooding, or structural failure.
Concrete flooring products applied in climatic conditions outside manufacturer-specified ranges - including excessive heat, humidity, or cold - may have reduced performance. We take reasonable steps to schedule work within acceptable conditions, but we cannot warrant against performance issues caused by extreme weather events.
To the fullest extent permitted by applicable law, Winter Haven Epoxy Flooring & Concrete Polishing is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website or the services we provide. This includes, without limitation, lost profits, loss of use, or damage to property beyond the direct scope of the service performed.
Our total liability for any claim arising out of a service we perform is limited to the amount paid by you for that specific service.
The content on this website - including text, images, and other materials - is provided for informational purposes only. We make no representations or warranties about the accuracy, completeness, or suitability of the information for any particular purpose.
You may not use this website for any unlawful purpose, to transmit spam or harmful content, to scrape or harvest data, or to interfere with the operation of the site or its servers.
If a dispute arises between you and Winter Haven Epoxy Flooring & Concrete Polishing related to our services or these terms, we encourage you to contact us directly first to resolve the matter informally. Most concerns can be addressed quickly with a direct conversation.
If informal resolution is not possible, disputes shall be resolved through binding arbitration in Winter Haven, Florida, in accordance with the rules of the American Arbitration Association, unless both parties agree to an alternative method. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Nothing in this section prevents either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in a court of competent jurisdiction in Polk County, Florida.
We may revise these Terms and Conditions from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any such change constitutes your acceptance of the revised terms.
Questions about these Terms and Conditions can be directed to us at:
Winter Haven Epoxy Flooring & Concrete Polishing
660 Ave A SW
Winter Haven, FL 33880